FAQ
WHAT SERVICES DO YOU OFFER?
LUMA operates through three partnership tiers, Foundations, Growth, and Signature which reflect the level of responsibility we assume. Execution is modular and scoped to need (content, paid media, design, website, CRO optimisation, and more).
WHO DO YOU TYPICALLY WORK WITH?
We work best with brands that value consistency and see brands as a long-term asset. Often, that’s founders and leadership teams who want fewer decisions, higher standards, and continuity across channels.
HOW DO WE GET STARTED?
It starts with a conversation. We’ll discuss your objectives, the complexity of what you’re managing, and the appropriate partnership tier. From there, we confirm scope, onboarding, and cadence, then we take responsibility.
HOW MUCH DO YOUR SERVICES COST?
Partnerships are priced accordingly based on responsibility. Additional capabilities to a package deliverables (paid media, content, design, websites, production) are scoped separately based on need.
IS THERE A MINIMUM PROJECT BUDGET?
For project work and execution modules, we scope based on outcomes and the level of craft required. If you the budget is tight, we’ll recommend a smaller starting point (often a Strategy Session or Foundations) so standards don’t drop.
DO YOU DO ONE-OFF PROJECTS?
Yes. We can scope execution modules as project work, and we’ll always advise if a partnership tier is the better fit.
WHAT’S THE DIFFERENCE BETWEEN FOUNDATIONS AND A STRATEGY SESSION?
A Strategy Session is a single clarity sprint. Foundations is an ongoing tier that establishes direction, standards, and system control over time.
HOW QUICKLY CAN WE START?
Once scope, access, and onboarding are confirmed, we can begin quickly, but we do prioritise clean setup over rushed execution.
WHO WILL I WORK WITH?
You’ll work directly with our team of specialists. We all have a set of skills that complement each other, therefore you get access to our whole team.